Our Guarantee
We want you to love your purchase from davids-tea Store. If you’re not completely satisfied, contact us within 30 days from your delivery date, and we’ll work with you to find a solution.
Return Conditions
All items, except promotional and clearance products, can be returned if they meet return conditions. Products must be in their original state and packaging.
How to Return
To return a product, please arrange shipping at your expense to 659 Rundleridge Dr NE, Calgary, AB, T1Y 2L1, Canada. We’ll process your return once received and inspected.
Refund Processing
Refunds will be issued via the original payment method within 7 business days after the returned item is processed. Please note, original shipping charges are non-refundable and the original payment cannot be refunded to a different payment method.
Exchanges
If you prefer an exchange, please specify your request when contacting us initially.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask davids-tea Store for clarification.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 659 Rundleridge Dr NE, Calgary, AB, T1Y 2L1, Canada.